Patient Care Support Associate

Responsibilities

• Answer incoming patient calls and messages with professionalism
• Provide assistance with scheduling, directions, and general inquiries
• Process medical record requests and map records to the EMR
• Route patient questions or concerns to the appropriate care team member
• Document all interactions in company systems with high attention to detail
• Support patient onboarding and access to virtual care resources
• Collaborate with Care Coordinators and clinical staff to ensure seamless experiences
• Perform administrative tasks as directed by the Clinic Manager
• Provide on-site presence and travel between clinic locations for cross-coverage

Requirements

• High school diploma or equivalent
• Strong verbal and written communication skills
• Highly organized and detail-oriented
• Ability to work in a fast-paced healthcare environment
• Dependable and able to travel regularly between clinic locations

Preferred Qualifications

• Healthcare related coursework or some college
• Previous experience in customer service, administration, or healthcare support
• Experience with Athena, EPIC, Dorsata, Slack, or Google Suite
• Proficiency in Spanish or other non-English languages

About the Company

Oula delivers maternity care built around patients, offering comprehensive support before, during, and after pregnancy. Their research-backed approach includes Preconception, Pregnancy Care, Postpartum Support, and Gynecology across multiple clinics.