Patient Care Coordinator/Scheduler

About the Company

Adaptive Home Health is building a higher-acuity, patient-centered, skilled home health model across Texas. Our mission is to dramatically improve patient access to home health care by using technology to remove administrative friction.

Responsibilities

• Schedule approved home health visits for skilled nursing, physical therapy, occupational therapy, speech therapy, and home health aide services
• Assign visits to field clinicians based on coverage area, continuity, and productivity balance
• Process reschedule requests, missed visits, reassigned visits, and declined visits according to SOPs
• Verify that discharge, recertification, and resumption of care visits are properly scheduled
• Monitor authorization status and escalate missing or expired authorizations
• Maintain clear documentation via coordination notes in HCHB
• Collaborate with clinical managers and field clinicians to resolve scheduling conflicts
• Balance clinician workload to prevent burnout while ensuring timely patient care
• Manage workflow tasks in HCHB and communicate via Microsoft Teams and Monday.com

Requirements

• 1-2 years of scheduling, coordination, or administrative experience
• Strong attention to detail and ability to manage multiple competing priorities
• Excellent communication skills via phone, Teams, and email
• Comfortable learning new technology systems quickly
• Ability to work in a fast-paced, high-volume environment
• Strong problem-solving skills

Preferred Qualifications

• Previous home health scheduling or PCC experience
• Familiarity with Homecare Homebase (HCHB) or similar EMR systems
• Understanding of home health visit types and authorization requirements
• Experience using Monday.com or project management tools
• Experience with geographic routing or coverage mapping tools

Benefits

• 401(k) with matching
• Health, dental, vision, and life insurance
• Paid time off
• Referral program