Patient Care Coordinator

Responsibilities

• Serve as the single point of contact for new oncology patients to coordinate appointments and referrals for testing, imaging, and specialized services.
• Guide patients and caregivers through the healthcare system, providing education regarding care plans and ensuring access to appropriate services.
• Manage administrative tasks including obtaining prior authorizations, medical records, and specimens, and following up on test results.
• Prepare FMLA and disability paperwork and complete screening assessments as directed by the Nurse Navigator.
• Document all patient interactions, referrals, and linkage to care services within the EPIC electronic medical record system.
• Build and maintain professional relationships with hospital staff, clinicians, and community partners to facilitate seamless care coordination.

Requirements

• High School diploma required; Bachelor's degree preferred.
• Minimum of two years of experience working in a high-volume, complex healthcare environment.
• Proficiency with computer systems and medical software.
• Strong telephone and personal communication skills.
• Ability to multi-task, prioritize effectively, and maintain patient confidentiality.
• Compassionate listening skills and a high commitment to customer service.

About the Company

UChicago Medicine is a world-class academic healthcare system dedicated to providing exceptional patient care, research, and education. Based in the Hyde Park community of Chicago, we strive to deliver culturally and linguistically appropriate services to a diverse patient population.