Patient Care Coordinator

Responsibilities

• Welcome patients with warmth, professionalism, and a positive first impression
• Manage patient check-in and check-out processes efficiently and accurately
• Schedule appointments and coordinate daily patient flow to support an exceptional office experience
• Verify insurance benefits and assist patients with questions regarding coverage and payment options
• Answer phones, respond to patient inquiries, and provide outstanding customer service
• Support treatment acceptance by helping patients understand next steps and financial arrangements
• Maintain accurate patient records and ensure confidentiality at all times
• Partner closely with doctors, hygienists, and team members to deliver seamless patient care

Requirements

• At least one year of related experience
• Knowledge of dental terminology
• Strong communication and interpersonal skills with a focus on exceptional customer service

Preferred Qualifications

• Previous experience in a dental or medical office setting

Benefits

• Paid time off (PTO)
• Health, dental, and vision insurance
• Health savings account (HSA) and flexible spending accounts (FSA)
• Telemedicine and life insurance
• Disability insurance
• 401k plan
• Employee discount programs and pet insurance

About the Company

Smile Brands supports over 650 affiliated dental practices across 28 states, all focused on a single mission of delivering Smiles For Everyone!®. Our growing portfolio includes a wide range of regional and uniquely branded local practices dedicated to providing high-quality care to patients and communities.