Patient Care Coordinator

Responsibilities

• Greet patients and visitors in a friendly, welcoming manner
• Schedule new referrals and patient visits via phone and fax
• Verify insurance coverage and collect patient payments at time of service
• Manage front-office workspace, document routing, and clinic inventory
• Make welcome calls and monitor arrival rates through excellent customer service
• Support clinic growth by converting referrals into evaluations
• Complete required training and quarterly compliance modules

Requirements

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to multitask, organize details, and meet deadlines
• Proficiency with computers, phones, printers, and office equipment
• Efficient time management with ability to work with minimal supervision

Benefits

• Medical, dental, vision, life, and short/long-term disability insurance
• 3 weeks paid time off plus paid holidays
• 401(k) with company match
• Annual paid Charity Day

About the Company

SERC Physical Therapy is a brand partner of Upstream Rehabilitation, providing physical therapy services with a focus on patient care and clinic operational excellence.