Patient Care Coordinator

Responsibilities

• Welcome clients, manage check-ins, and maintain professional boundaries and discretion.
• Schedule client appointments, manage cancellations, and send appointment reminders.
• Accurately enter and maintain client information within the electronic medical record system.
• Handle billing processes, accept payments, and verify insurance coverage.
• Answer phone calls, respond to emails, and relay messages to appropriate staff.
• Maintain a tidy reception area and perform light housekeeping to keep clinic spaces presentable.
• Perform clerical duties including copying, scanning, mailing, and filing.
• Ensure compliance with HIPAA guidelines and maintain strict client confidentiality.

Requirements

• High School Diploma or GED.
• 2+ years of experience in a front service desk or administrative assistant role.
• 1+ years of experience using computers and standard business software.
• 1+ years of experience with mental health field terminology.
• 1+ years of experience applying policy and procedure manuals.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Access to reliable transportation.
• Ability to work normal business hours (8:00am - 6:00pm CST).

Preferred Qualifications

• Prior experience in a patient-facing setting or within the healthcare field.
• Experience specifically within the mental health field.
• Experience with professional scheduling and appointment management.
• Ability to independently prioritize tasks and collaborate effectively with a team.

Benefits

• Comprehensive health plans and wellness coverage.
• Financial benefits including retirement planning and 401k contributions.
• Emotional support resources and stress management tools.
• Incentive and recognition programs.

About the Company

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. We are part of UnitedHealth Group, dedicated to improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.