Patient Care Coordinator

Responsibilities

• Answer incoming calls for appointments using professional phone etiquette
• Schedule patient appointments in accordance with physician and department requirements
• Update patient information including address, phone number, name, and insurance details
• Identify insurance plans requiring referrals and manage the referral process
• Reschedule appointments and assist with departmental paperwork
• Perform patient check-in procedures and other administrative duties as assigned

Requirements

• High School Diploma
• 2+ years of customer service experience with strong communication skills
• 2+ years of experience working in healthcare settings
• 2+ years of experience using Microsoft Office

Preferred Qualifications

• Bilingual in English and Spanish

Benefits

• Paid Time Off and 8 Paid Holidays
• Medical, Dental, and Vision insurance options
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement and Employee Discounts
• Employee Assistance Program and Referral Bonus Program
• Voluntary benefits including pet and legal insurance

About the Company

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. We are committed to advancing health equity and improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.