Patient Care Coordinator

Responsibilities

• Greet patients upon arrival and secure all required documentation and signatures.
• Obtain and verify insurance and demographic information while managing collection attempts.
• Facilitate patient care coordination between primary, specialty, and ancillary services.
• Manage patient intake, create medical records, and maintain accurate data.
• Process incoming calls, respond to practice inquiries, and manage phone communications.
• Schedule, confirm, and reschedule patient appointments.
• Handle the distribution of mail, faxes, and electronic communications.
• Support a patient-centered medical home culture through compassionate customer service.

Requirements

• High School degree or GED required.
• Proven experience in customer service.
• Knowledge of medical office operations, including scheduling, registration, and electronic medical records.
• Ability to work both independently and as part of a collaborative team.

Preferred Qualifications

• Familiarity with medical terminology.
• Experience with billing, coding, and insurance authorizations.
• Knowledge of payer guidelines and regulatory compliance.

About the Company

Concord Hospital is a nationally-accredited, progressive regional health system. We have evolved from a community hospital into a major integrated health system with over 3,500 talented employees. We are committed to high-quality management practices and providing compassionate, community-centered care to our patients.