Patient Care Associate

Responsibilities

• Manage patient intake, including greeting visitors, collecting demographic/billing information, and verifying insurance.
• Maintain and update patient records within the electronic health record (EHR) system.
• Perform clinical duties such as reviewing patient medical histories and documenting findings accurately.
• Provide patient education regarding sexual and reproductive health, family planning, and general wellness in a non-judgmental manner.
• Handle administrative tasks including phone triage, appointment scheduling, and processing payments/co-pays.
• Assist with laboratory activities, including performing ordered tests, packaging labs for transport, and maintaining quality assurance protocols.
• Support clinical operations by assisting in abortion services, including counseling and surgical room assistance as needed.

Requirements

• High school diploma or GED.
• Proficiency with electronic health records (EHR).
• Strong interpersonal and verbal communication skills.
• Keen attention to detail and strong organizational abilities.
• Ability to remain calm and focused in a fast-paced, high-pressure environment.
• Commitment to providing compassionate, culturally responsive, and non-judgmental care.

Preferred Qualifications

• Previous experience in a healthcare setting or high-volume customer service role.
• Proficiency in multiple languages.
• Prior experience working with Planned Parenthood.
• Basic Life Support (BLS) certification.
• Valid State of New York Driver’s license.

Benefits

• Generous PTO and holiday schedule.
• Medical, dental, and vision coverage options for employees and dependents.
• FSA, HSA, and commuter pre-tax reimbursement funds.
• Short-term and long-term disability, plus free basic life and AD&D insurance.
• 401(k) retirement plan with Safe Harbor contributions after one year of employment.

About the Company

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. We provide a wide range of family planning services to everyone, regardless of immigration status, zip code, or ability to pay. We are committed to diversity, equity, and inclusion, believing our impact is greatest when people from diverse backgrounds work together toward a common purpose.