Patient Care Associate (Float)

Responsibilities

• Perform patient intake, including check-ins, scheduling, and obtaining complete medical histories.
• Document patient information accurately in Electronic Health Records (EHR) using specific templates.
• Provide non-judgmental sexual and reproductive health education regarding family planning, abortion, and general wellness.
• Conduct laboratory tests, including pregnancy testing and rapid HIV testing, and manage lab requisitions and transport.
• Support clinical operations by managing patient flow, restocking supplies, and performing clinic opening/closing duties.
• Assist with abortion services, including counseling and supporting surgical or POC room functions.
• Ensure access to interpreter services for patients with communication barriers.

Requirements

• High school diploma or GED.
• Experience working with Electronic Health Records (EHR).
• Reliable transportation for regular travel between health center locations (Schenectady, Queensbury, and Saratoga).
• Flexibility to work non-consecutive workdays, including evenings and Saturdays.
• A demonstrated commitment to health equity, bodily autonomy, and racial justice.
• Strong customer service and teamwork skills.

Preferred Qualifications

• Previous experience in sexual and reproductive healthcare.
• Proficiency in multiple languages.
• Experience in phlebotomy, urinalysis, or Medicaid screening.
• Prior experience in a high-volume customer service role.

Benefits

• Generous PTO and holiday schedule.
• Medical, dental, and vision coverage options for employees and dependents.
• FSA, HSA, and commuter pre-tax reimbursement funds.
• Short-term and long-term disability, plus free basic life and AD&D insurance.
• 401(k) retirement plan with Safe Harbor contributions after one year of employment.

About the Company

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. We provide a wide range of services, including birth control, cancer screenings, STI testing, and compassionate abortion services, to everyone regardless of immigration status, zip code, or ability to pay.