Patient Affairs Specialist

About the Company

Metabolic Health is a pioneering, technology-enabled healthcare provider focused on transforming metabolic care. The clinic integrates advanced diagnostics, continuous monitoring technologies, and multidisciplinary clinical expertise to deliver highly personalized, data-driven care for patients with diabetes, obesity, and related metabolic conditions.

Responsibilities

• Welcome patients warmly and provide a professional, courteous first impression
• Register new patients and update existing patient records accurately
• Verify insurance details, eligibility, and collect necessary documents
• Manage appointment bookings, confirmations, and follow-ups
• Address patient inquiries in person, over the phone, and via email
• Guide patients through the clinic process including consultations, diagnostics, pharmacy, and billing
• Handle patient complaints or concerns effectively
• Manage daily front desk operations including patient flow and scheduling
• Ensure proper handling of patient information in compliance with DHA regulations
• Coordinate with clinical teams, pharmacy, and billing departments
• Support hospital infection control programs to ensure safety

Requirements

• Bachelor’s degree or diploma in Healthcare Administration, Business, or related field
• Minimum 2 years of prior UAE experience in healthcare front desk or patient affairs
• Strong knowledge of healthcare insurance processes and DHA standards
• Excellent verbal and written communication skills in English
• Proficiency in MS Office and healthcare management/CRM systems
• Ability to handle stressful situations with patience and empathy