Patient Advocate/Hospitality Assistant

Responsibilities

• Act as the welcoming face for patients, families, and visitors
• Prioritize patient comfort by answering questions and resolving concerns
• Deliver meals, refreshments, and thoughtful touches to enhance patient experience
• Support daily operations in the Hospitality Department
• Complete administrative tasks including logs and receipts
• Collaborate with nurses, managers, and directors
• Represent the facility at community outreach events

Requirements

• Customer service experience (healthcare or direct patient care preferred)
• Excellent communication and problem-solving skills
• High School Diploma or GED
• Current, unrestricted driver’s license
• Ability to work in fast-paced environments
• Flexibility to meet scheduling needs

Benefits

• Competitive pay with night shift differential
• 401(k) with company match
• Full suite of benefits for full-time employees
• Opportunities for career growth and advancement

About the Company

Hospitality Health ER is a freestanding ER in Tyler, TX that provides personal attention to all patients with first-class care, focusing on exceptional hospitality and customer service.