Patient Advocate

Responsibilities

• Respond to and resolve patient customer service inquiries via telephone and e-mail
• Conduct all patient communication with calm, professionalism and courtesy
• Communicate with clinical teams regarding patient concerns and refund requests
• Coordinate with Patient Accounts team to manage account balance inquiries, disputes, and declined payments
• Provide itemized statements to patients upon request
• Maintain records of all patient communication
• Assist with financial reconciliation for patients transferring care between offices
• Process refunds and collaborate with respective departments
• Manage credit card chargebacks
• Collaborate with Marketing team to help mitigate negative social media reviews
• Comply with federal and state collection laws
• Notify management of compliance concerns or recurring issues

Requirements

• Previous experience in accounts receivable or patient billing
• Customer service experience in healthcare or financial services
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Knowledge of HIPAA regulations and patient privacy requirements
• Familiarity with collection laws and compliance standards
• Experience with electronic health records (EHR) or medical billing software
• Experience managing credit card chargebacks or payment disputes
• Strong attention to detail and organizational skills

About the Company

TVG-Medulla, LLC is a multi-site healthcare management organization providing managed services to chiropractic providers. Operating under brands like Chiro One, MyoCore, and CORE Health Centers, Medulla supports over 150 clinic locations across the United States.