Patient Advocate Specialist

Responsibilities

• Screen patients on-site at medical facilities (bedside or in the ER) to identify eligibility for State, County, and Federal assistance programs.
• Review hospital census and utilize referral methods to identify self-pay patients.
• Initiate the application process for enrollment assistance programs bedside whenever possible.
• Document all screening results in the onsite tracking tool and hospital computer systems.
• Conduct field work, including patient home visits, to screen for program eligibility.
• Maintain positive working relationships with hospital staff and provide regular progress updates to client contacts.
• Maintain strict confidentiality of all patient and account information.

Requirements

• High School Diploma or equivalent.
• Reliable transportation to assist with coverage at onsite and nearby locations.
• Basic computer skills.
• Ability to walk, sit, and stand for extended periods of time.

Preferred Qualifications

• 1–3 years of experience in medical coding, medical billing, or government eligibility.
• Previous experience in a customer service role.
• Experience working within a hospital or healthcare environment.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K retirement plan
• Paid Time Off (PTO)

About the Company

Firstsource Solutions USA, LLC provides specialized services to healthcare providers, helping patients navigate financial assistance and eligibility programs to ensure access to necessary care.