Patient Advocate Specialist

Responsibilities

• Screen hospital patients on-site (bedside or in the ER) for eligibility for State, County, and Federal assistance programs
• Identify self-pay patients by reviewing hospital census and referral methods
• Initiate the application process for assistance programs with patients whenever possible
• Introduce patients to Firstsource services and explain the ongoing support process
• Document all screening results and patient information in the onsite tracking tool and hospital computer systems
• Maintain positive working relationships with hospital staff across all departments
• Perform occasional field work, including patient home visits, to screen for program eligibility

Requirements

• High School Diploma or equivalent
• Basic computer skills
• Up-to-date immunizations (required due to healthcare setting)
• Ability to walk, sit, and stand for extended periods of time

Preferred Qualifications

• 1–3 years of experience in medical coding, medical billing, or eligibility (hospital or government)
• Previous customer service experience

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K
• Paid Time Off

About the Company

Firstsource Solutions USA, LLC is a leading provider of transformational outsourcing solutions and services across the healthcare industry. We support patients and families as they navigate complex financial and eligibility processes, allowing them to focus on their health and well-being.