Patient Advocate Specialist

Responsibilities

• Screen hospital patients on-site (bedside or in the ER) to identify eligibility for state, county, or federal assistance programs
• Review hospital census and utilize referral methods to identify self-pay patients
• Initiate the application process for assistance programs bedside whenever possible
• Assist patients with enrollment applications and introduce them to available services
• Document all screening results in the onsite tracking tool and hospital computer systems
• Conduct occasional field work, including patient home visits, to screen for program eligibility
• Maintain positive working relationships with hospital staff and adhere to all confidentiality and compliance protocols

Requirements

• High School Diploma or equivalent
• Basic computer skills
• Up to date immunizations (required due to healthcare setting)
• Ability to walk, sit, and stand for extended periods of time

Preferred Qualifications

• 1–3 years of experience in medical coding, medical billing, or eligibility (hospital or government)
• Previous customer service experience

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K
• Paid Time Off

About the Company

Firstsource Solutions USA, LLC is a leading provider of transformational outsourcing solutions and services across the healthcare industry. We support patients and their families through complex eligibility and payment processes, helping to reduce the financial stress associated with medical care.