Patient Account Representative

Responsibilities

• Perform tasks related to the collection of outstanding patient account balances
• Review work queues and prioritize job functions for timely follow-up
• Receive and answer inquiries from patients and insurance companies regarding billing discrepancies
• Address customer complaints and concerns promptly
• Document all customer conversations in a concise manner
• Update demographic and insurance information to maintain accurate accounts
• Explain Business Office policies and insurance benefit information to patients and families
• Assist patients with setting up payment plans or Financial Assistance programs
• Make outbound collection calls and submit refund requests

Requirements

• Minimum of 5 years of experience in hospital business office self-pay collections
• Ability to interpret patient insurance benefit information
• Strong customer service and communication skills

About the Company

Recognized among the Best Hospitals for 2025–26 and ranked 8th in California, Torrance Memorial continues to set the standard for quality and innovation in health care. Our culture is built on teamwork, integrity, and a deep commitment to our patients and community.