Patient Account Representative

Responsibilities

• Work closely with patients to resolve billing and payment issues
• Research and resolve discrepancies in patient accounts
• Process payments and refunds
• Review and update patient insurance information
• Communicate with insurance companies to obtain prior authorizations and verify coverage
• Follow up on unpaid claims and denials
• Maintain accurate and up-to-date patient account information
• Provide excellent customer service to patients and healthcare providers
• Collaborate with other departments to improve processes and ensure timely reimbursement
• Maintain knowledge of current insurance regulations and coding requirements

Requirements

• High school diploma or equivalent
• 1-2 years of experience in medical billing and collections
• Knowledge of medical billing, coding, and insurance regulations
• Strong attention to detail
• Proficient in Microsoft Office, Waystar, and Japari

Benefits

• Competitive compensation
• Front Office Monthly Incentive based on meeting metrics
• 401k, health, and dental insurance
• Generous paid time off
• Professional development and leadership opportunities
• Employee discount plans
• Employee Assistance Program (EAP)

About the Company

Lincoln Orthopedic Physical Therapy has been serving the Lincoln community since 1982, working hard to establish a reputation as one of the leading outpatient orthopedic physical therapy clinics in the area.