Patient Access Representative

Responsibilities

• Perform accurate and timely patient data entry to ensure successful medical service billing and financial stability.
• Validate patient eligibility, benefits, and medical group affiliations through telephone, payer websites, or registration applications.
• Collect all required data elements to complete the intake process within the hospital revenue cycle system.
• Maintain working knowledge of sponsored programs including Medicare, Medi-Cal, and Tricare, as well as other contracted insurance payers.
• Create cost estimates and collect patient financial responsibility payments for hospital services.
• Greet customers professionally and manage telephone inquiries promptly and courteously.
• Utilize hospital tracking systems to arrange proper patient placement on nursing units.
• Participate in daily performance improvement huddles and interdepartmental committees.

Requirements

• 1 year of experience in healthcare revenue cycle, the medical industry, or customer service.
• Working knowledge of Medicare and Medi-Cal.
• Strong attention to detail for accurate data entry and documentation.
• Excellent communication and interpersonal skills for interacting with patients, families, and medical staff.

About the Company

Torrance Memorial is recognized among the Best Hospitals for 2025–26 and ranked 8th in California. We continue to set the standard for quality and innovation in healthcare through a culture built on teamwork, integrity, and a deep commitment to our patients and community.