Patient Access Representative Senior

Responsibilities

• Greet and welcome patients in person to provide a positive initial experience
• Collect and enter accurate demographic and insurance information into electronic medical records
• Complete the registration process by interviewing patients and obtaining necessary signatures
• Verify insurance eligibility and benefits, interpreting results for complex billing situations
• Resolve claim issues and registration errors within assigned work queues
• Collect patient financial obligations and explain cost information clearly
• Provide technical or functional direction to other employees and assist in training new staff
• Handle inbound and outbound telephone calls with high-quality customer service
• Identify and escalate site activity trends to leadership

Requirements

• 2+ years of customer service experience (healthcare, retail, food service, banking, or call center)
• 1+ years of healthcare revenue cycle experience (registration, scheduling, billing, or insurance verification)
• Intermediate proficiency with Microsoft Office products
• Ability to work Monday - Friday from 4:45am - 1:15pm
• Must be 18 years of age or older

Preferred Qualifications

• Experience using Epic electronic medical records
• General experience with electronic medical record systems

Benefits

• Comprehensive benefits package including health plans
• Financial benefits including 401k contribution and equity stock purchase options
• Emotional and physical wellness resources and support
• Incentive and recognition programs

About the Company

Optum, in strategic partnership with Allina Health, works to improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need. We are committed to advancing health equity and fostering a culture of diversity and inclusion.