Patient Access Representative

Responsibilities

• Communicate directly with patients and families to complete registration, including collecting demographics and health information
• Verify insurance eligibility, benefits, and create price estimates
• Process referrals, pre-certifications, pre-determinations, and pre-authorizations according to insurance requirements
• Collect patient co-pays and discuss out-of-pocket financial obligations
• Utilize computer systems to enter and verify patient data in real-time to ensure accuracy
• Respond to patient and caregiver inquiries with compassion and respect
• Maintain up-to-date knowledge of registration requirements for various hospital units

Requirements

• High School Diploma or GED
• 1+ years of customer service experience (e.g., hospital, office, or phone support setting)
• Must be 18 years of age or older
• Ability to work 100% onsite at Chandler Regional Medical Center in Chandler, AZ

Preferred Qualifications

• Experience in a hospital patient registration department or physician's office
• Working knowledge of medical terminology
• Experience with insurance reimbursement and financial verification
• Experience requesting and processing financial payments
• Proficiency with Microsoft Office products
• Understanding of insurance policies and procedures

Benefits

• Competitive base pay with a sign-on bonus available for external applicants
• Paid Time Off and 8 paid holidays
• Medical, Dental, Vision, and Life insurance options
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement and Employee Discounts
• Comprehensive wellness and assistance programs

About the Company

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. We are committed to advancing health equity and improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need.