Patient Access Representative

Responsibilities

• Greet patients warmly and professionally to set a positive tone for their visit
• Collect, verify, and update patient demographic and insurance information
• Prioritize patient registrations based on clinic workflow and acuity
• Verify insurance eligibility and benefits using specialized software
• Explain out-of-pocket costs clearly and process payments according to policy
• Identify self-pay patients and refer them to financial counseling when necessary
• Maintain working knowledge of Medicare, Medicaid, and commercial insurance plans
• Provide general administrative support to ensure smooth clinic operations

Requirements

• Minimum of 1 year of customer service experience preferred
• Proficiency in Microsoft Office and ability to learn new software quickly
• Strong verbal and written communication skills
• Excellent interpersonal, organizational, and critical-thinking skills
• Ability to handle sensitive information with professionalism and discretion

Preferred Qualifications

• Experience in healthcare registration or scheduling
• Experience with insurance verification, billing, or financial clearance
• Background in medical assisting

Benefits

• Flexible PRN (as-needed) scheduling with daytime hours
• Participation in a matching 401(k) plan
• Access to the Employee Assistance Program
• Potential for hourly differential pay based on department needs

About the Company

Logan Health is dedicated to providing quality, compassionate care for all. Our mission is to reimagine healthcare through connection, service, and innovation, guided by our core values of being kind, working together, building trust, and striving for excellence.