Patient Access Representative I

Responsibilities

• Perform patient data entry and intake processes to ensure accurate medical service billing and financial stability.
• Validate patient eligibility, benefits, and medical group affiliation through telephone, payer websites, or registration applications.
• Collect required data elements to complete the intake process within the hospital revenue cycle system.
• Maintain working knowledge of Medicare, Medi-Cal, Tricare, and other contracted insurance payers and authorization requirements.
• Create estimates and collect patient financial responsibility payments for hospital services.
• Greet customers promptly and handle telephone inquiries in a professional and courteous manner.
• Utilize hospital tracking systems to arrange proper patient placement on nursing units.
• Complete the Midnight Census and ensure all necessary changes are made in applicable systems nightly.

Requirements

• 1 year of experience in healthcare revenue cycle, the medical industry, or customer service.
• Knowledge of Medicare and Medi-Cal.
• Proven insurance verification skills.
• Ability to work evening shifts in an Emergency Department setting.

About the Company

Torrance Memorial is recognized among the Best Hospitals for 2025–26 and ranked 8th in California. We continue to set the standard for quality and innovation in health care through a culture built on teamwork, integrity, and a deep commitment to our patients and community.