Patient Access Registration Representative

Responsibilities

• Greet visitors and patients in person, via telephone, or video conferencing
• Enter and update patient demographic and financial information
• Obtain appropriate applications and forms and confirm signatures
• Provide patients with financial responsibility information and collect liabilities
• Balance the cash box daily
• Coordinate with Financial Counseling, Scheduling, and clinical departments
• Provide wayfinding instructions and hospital information
• Coordinate patient admission needs and bed assignments
• Meet or exceed audit accuracy standards

Requirements

• High School Diploma or GED
• 6+ months of customer service experience in an office or healthcare setting
• Intermediate proficiency with Microsoft Office products
• Ability to work a 36-hour per week rotating schedule
• Must be 18 years of age or older

Preferred Qualifications

• Experience with electronic medical records (EMR) systems
• Experience in a medical office or hospital admitting/registration office
• Knowledge of medical terminology

About the Company

Optum works in strategic partnership with ProHealth Care to provide high-quality healthcare services and improve the well-being of the community through compassion and innovation.