Patient Access Registration Representative

Responsibilities

• Greet visitors and patients in person, via telephone, or through video conferencing with excellent customer service.
• Enter and update patient demographic and financial information to ensure accurate registration.
• Obtain, scan, and organize necessary patient applications and forms.
• Provide patients with financial responsibility information and collect patient liabilities.
• Balance the cash box daily and document all transactions accurately.
• Coordinate with departments such as Financial Counseling, Scheduling, and Clinical areas to complete patient encounters.
• Assist with wayfinding instructions and hospital information for patients and guests.
• Manage patient admission needs, including bed assignments and tracking boards where applicable.

Requirements

• High School Diploma or GED.
• 6+ months of customer service experience in an office or healthcare setting.
• Intermediate proficiency with Microsoft Office products.
• Ability to work 20 hours per week on a specific rotating schedule.
• Must be 18 years of age or older.

Preferred Qualifications

• Experience working with electronic medical records (EMR) systems.
• Previous experience in a medical office or hospital admitting/registration environment.
• Working knowledge of medical terminology.

Benefits

• Comprehensive benefits package including health plans and wellness support.
• Financial benefits including retirement planning and 401k contributions.
• Incentive and recognition programs.
• Paid training (4 weeks).

About the Company

Optum, in strategic partnership with ProHealth Care, is a leader in healthcare services dedicated to improving the well-being of the community. We strive to create a collaborative environment that nurtures respect and ensures high-quality care delivery through compassion and innovation.