Patient Access Liaison, Manager

Responsibilities

• Support patients, caregivers, and healthcare providers in navigating insurance coverage and reimbursement pathways for Amgen therapies
• Serve as a resource for infused and specialty therapies, addressing prior authorization requirements and denied claims
• Educate physician offices and sites of care on coding, billing, and reimbursement processes
• Develop relationships with patients and caregivers to assess needs and provide information on financial assistance programs
• Partner with internal teams including Market Access, Medical Affairs, and Case Management to support the patient journey
• Investigate and resolve access challenges to ensure timely and sustained access to therapy
• Maintain compliance with HIPAA, FDA regulations, and company policies

Requirements

• Doctorate degree OR Master's with 2 years experience OR Bachelor's with 4 years experience OR Associate's with 8 years experience OR High school with 10 years experience in patient services or reimbursement
• Experience with buy-and-bill or infused therapies
• Knowledge of reimbursement, prior authorization, and denied claims management
• Understanding of HIPAA and FDA regulations
• Ability to travel up to 50%, including occasional overnight and weekend commitments

Preferred Qualifications

• Experience in rare disease or orphan drug therapeutic areas
• Clinical background such as nursing or allied health
• Strong analytical, problem-solving, and communication skills
• Proficiency in CRM, Microsoft Office, and AI-related systems
• Experience working effectively within cross-functional field teams

Benefits

• Comprehensive medical, dental, and vision coverage
• Retirement and Savings Plan with company contributions
• Discretionary annual bonus program or sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans

About the Company

Amgen is a leading biotechnology company dedicated to serving patients living with serious illnesses. Since 1980, we have pioneered advancements in oncology, inflammation, general medicine, and rare diseases to help people live longer, fuller, and happier lives.