Patient Access Liaison

Responsibilities

• Serve as a field-based specialist helping patients, caregivers, and healthcare providers navigate insurance coverage and reimbursement pathways
• Assist stakeholders in understanding payer requirements, prior authorization processes, and available patient support resources
• Support the identification and resolution of access challenges, including coverage questions and denied claims
• Provide education to physician offices and sites of care regarding coding, billing, and reimbursement considerations
• Develop relationships with patients and caregivers to assess needs and provide resources such as co-pay assistance or financial programs
• Partner with internal teams including Market Access, Medical Affairs, and Case Management to support the patient journey
• Ensure all activities adhere to HIPAA privacy requirements and federal, state, and local regulations

Requirements

• Doctorate degree OR Master's with 2 years experience OR Bachelor's with 4 years experience OR Associate's with 8 years experience OR High school with 10 years experience in patient services or reimbursement
• Experience with buy-and-bill or infused pharmaceutical therapies
• Knowledge of reimbursement processes, including prior authorization, appeals, and denied claims management
• Understanding of HIPAA and FDA regulatory requirements
• Ability to travel up to 50%, including occasional overnight and weekend commitments

Preferred Qualifications

• Experience in rare disease or orphan drug therapeutic areas
• Clinical background such as nursing or allied health
• Strong analytical, problem-solving, and stakeholder engagement skills
• Proficiency in Microsoft Office, CRM, and AI-related systems

Benefits

• Comprehensive health and welfare plans, including medical, dental, and vision coverage
• Retirement and Savings Plan with generous company contributions
• Discretionary annual bonus program and stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements where possible

About the Company

Amgen is a global biotechnology leader dedicated to serving patients living with serious illnesses. Since 1980, the company has pioneered advancements in Oncology, Inflammation, General Medicine, and Rare Disease to deliver innovative medicines that help people live longer, fuller lives.