Patient Access Liaison

Responsibilities

• Provide logistical and non-medical educational assistance to patients, caregivers, and healthcare providers to facilitate access to UPLIZNA therapy
• Develop relationships with patients and caregivers through phone, text, email, virtual, or in-person connections
• Educate patients on insurance coverage, prior authorization steps, and available financial support programs such as co-pay assistance
• Provide proactive education to prescribers and sites of care regarding coding, billing, and reimbursement requirements for infused products
• Investigate and resolve access challenges, including support for denied claims and claim reviews
• Partner with internal cross-functional teams, including Market Access, Medical Affairs, and Case Management, to improve patient access
• Adhere to professional standards, HIPAA guidelines, and all federal, state, and local compliance requirements

Requirements

• Doctorate degree with 2 years of patient services or access and reimbursement experience
• OR Master's degree with 4 years of patient services or access and reimbursement experience
• OR Bachelor's degree with 6 years of patient services or access and reimbursement experience
• Strong knowledge of buy and bill reimbursement processes for infused pharmaceutical products
• Thorough understanding of HIPAA guidelines
• Ability to travel up to 50%, including some overnight and weekend commitments

Preferred Qualifications

• Scientific, nursing, or other clinical background
• Experience in orphan or rare disease therapeutic areas
• Proven ability to handle difficult patient cases and resolve complex hurdles
• Strong analytical skills and proficiency in Microsoft Office
• Excellent written and verbal communication skills with a strategic mindset

Benefits

• Comprehensive health and welfare plans, including medical, dental, and vision coverage
• Retirement and Savings Plan with generous company contributions
• Discretionary annual bonus program and stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models and career development opportunities

About the Company

Amgen is a leading biotechnology company dedicated to serving patients living with serious illnesses. Since 1980, we have pioneered advancements in oncology, inflammation, general medicine, and rare diseases to deliver innovative medicines that help people live longer, fuller, and happier lives.