Patient Access Liaison

Responsibilities

• Provide logistical and non-medical educational assistance to patients, caregivers, and healthcare providers to facilitate access to Tepezza therapy
• Develop relationships with patients and caregivers via phone, email, virtual, or in-person connections
• Educate patients on coverage, benefits, and the steps required to obtain prior authorization
• Provide information on co-pay assistance programs, national foundations, and free drug programs
• Educate prescribers and sites of care on prior authorization requirements, coding, and billing
• Investigate access challenges, including support for denied claims and claim reviews
• Partner with internal teams including Market Access, Medical Affairs, and Case Managers to improve patient access
• Adhere to professional standards, HIPAA guidelines, and compliance policies

Requirements

• Doctorate degree with 2 years of patient services or access and reimbursement experience
• OR Master's degree with 4 years of patient services or access and reimbursement experience
• OR Bachelor's degree with 6 years of patient services or access and reimbursement experience
• Strong knowledge of access and reimbursement for buy and bill/infused pharmaceutical products
• Proficiency in Microsoft Office
• Knowledge of HIPAA guidelines

Preferred Qualifications

• Scientific, nursing, or other clinical background
• Experience with orphan or rare diseases
• Experience with access and reimbursement for buy and bill products
• Ability to handle difficult patient cases and resolve hurdles
• Strong analytical and communication skills
• Ability to travel up to 50%, including some overnight and weekend commitments

Benefits

• Comprehensive health, dental, and vision coverage
• Retirement and Savings Plan with generous company contributions
• Discretionary annual bonus program or sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements where possible

About the Company

Amgen is a leading biotechnology company dedicated to serving patients living with serious illnesses. Since 1980, Amgen has pioneered advancements in oncology, inflammation, general medicine, and rare diseases, delivering innovative medicines to help people live longer, fuller, and happier lives.