Patient Access Liaison

Responsibilities

• Support patients, caregivers, and healthcare providers in navigating insurance coverage and reimbursement pathways for Amgen therapies.
• Serve as a resource for infused and specialty therapies, assisting with prior authorization requirements and denied claims.
• Educate physician offices and sites of care on therapy coverage pathways, coding, and billing considerations.
• Develop relationships with patients and caregivers to assess needs and provide information on co-pay assistance and financial programs.
• Investigate and resolve access challenges to prevent treatment delays or lapses.
• Partner with internal cross-functional teams, including Market Access, Medical Affairs, and Case Management, to support the patient journey.
• Maintain strict adherence to HIPAA privacy requirements and company compliance guidelines.

Requirements

• Doctorate, Master's, Bachelor's, Associate's, or High School diploma with relevant experience as specified in the job level requirements.
• Experience with patient services, access, and/or reimbursement.
• Ability to travel up to 50%, including occasional overnight and weekend commitments.

Preferred Qualifications

• Experience supporting buy-and-bill or infused pharmaceutical therapies.
• Rare disease or orphan drug experience.
• Clinical background such as nursing or allied health.
• Deep understanding of reimbursement processes, including appeals and denied claims management.
• Knowledge of HIPAA guidelines and FDA regulatory requirements.
• Strong analytical, problem-solving, and communication skills.

Benefits

• Comprehensive health and welfare plans, including medical, dental, and vision coverage.
• Retirement and Savings Plan with generous company contributions.
• Discretionary annual bonus program or sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.

About the Company

Amgen is a global biotechnology leader dedicated to serving patients living with serious illnesses. Since 1980, we have pioneered advancements in oncology, inflammation, general medicine, and rare diseases to deliver innovative medicines that help people live longer, fuller, happier lives.