Patient Access Liaison

Responsibilities

• Serve as a field-based specialist supporting patients, caregivers, and healthcare providers in navigating insurance coverage and reimbursement pathways.
• Assist stakeholders with prior authorization requirements, coding, billing considerations, and denied claims resolution.
• Develop relationships with patients and caregivers to provide education on co-pay assistance, national foundations, and financial support programs.
• Educate physician offices and infusion centers on therapy coverage pathways and reimbursement processes.
• Partner with internal cross-functional teams, including Market Access, Medical Affairs, and Case Management, to support the patient journey.
• Ensure all activities comply with HIPAA privacy requirements, FDA regulations, and internal compliance guidelines.

Requirements

• Doctorate, Master's, Bachelor's, Associate's, or High School diploma with relevant experience as specified in the job level requirements.
• Experience with buy-and-bill or infused pharmaceutical therapies.
• Strong knowledge of reimbursement processes, including prior authorization and appeals.
• Understanding of HIPAA and FDA regulations.
• Ability to travel up to 50%, including occasional overnight and weekend commitments.

Preferred Qualifications

• Experience in rare disease or orphan drug therapeutic areas.
• Clinical background such as nursing or allied health.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in CRM, Microsoft Office, and AI-related systems.
• Ability to operate effectively in a matrixed field environment.

Benefits

• Comprehensive health and welfare plans, including medical, dental, and vision coverage.
• Retirement and Savings Plan with company contributions.
• Discretionary annual bonus program or sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.

About the Company

Amgen is a global biotechnology leader dedicated to serving patients living with serious illnesses. Since 1980, we have pioneered advancements in Oncology, Inflammation, General Medicine, and Rare Disease to deliver innovative medicines that help people live longer, fuller, and happier lives.