Patient Access Liaison

Responsibilities

• Support patients, caregivers, and healthcare providers in navigating insurance coverage and reimbursement pathways for Amgen therapies.
• Act as a resource for infused and specialty therapies, assisting with prior authorization requirements and reimbursement processes.
• Identify and resolve access challenges, including coverage questions, prior authorization barriers, and denied claims.
• Educate physician offices and sites of care on therapy coverage pathways, coding, and billing considerations.
• Develop relationships with patients and caregivers through phone, virtual, and in-person engagement to assess needs and provide resources.
• Partner with internal cross-functional teams, including Market Access, Medical Affairs, and Case Management, to support the patient journey.
• Ensure all activities comply with HIPAA privacy requirements, FDA regulatory standards, and company compliance guidelines.

Requirements

• Doctorate, Master's, Bachelor's, Associate's, or High School diploma with relevant experience as specified in the job levels.
• Experience with patient services, access, and/or reimbursement.
• Ability to travel up to 50%, including occasional overnight and weekend commitments.

Preferred Qualifications

• Experience supporting buy-and-bill or infused pharmaceutical therapies.
• Rare disease or orphan drug experience.
• Clinical background such as nursing or allied health.
• Deep understanding of reimbursement processes, including prior authorization, appeals, and denied claims management.
• Knowledge of HIPAA guidelines and FDA regulatory requirements.
• Strong analytical, problem-solving, and communication skills.

Benefits

• Comprehensive health and welfare plans, including medical, dental, and vision coverage.
• Retirement and Savings Plan with generous company contributions.
• Discretionary annual bonus program or sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.
• Flexible work models, including remote work arrangements where possible.

About the Company

Amgen is a global biotechnology leader dedicated to serving patients living with serious illnesses. Since 1980, we have pioneered the biotech industry, focusing on Oncology, Inflammation, General Medicine, and Rare Disease. Our mission is to deliver innovative medicines that help people live longer, fuller, and happier lives through a collaborative and science-based culture.