Patient Access Liaison

Responsibilities

• Support patients, caregivers, and healthcare providers in navigating insurance coverage and reimbursement pathways for Amgen therapies.
• Act as a resource for infused and specialty therapies, assisting with prior authorization requirements and reimbursement processes.
• Identify and resolve access challenges, including coverage questions, prior authorization barriers, and denied claims.
• Educate physician offices and sites of care on therapy coverage pathways, coding, and billing considerations.
• Develop relationships with patients and caregivers through phone, virtual, and in-person engagement to assess needs and provide resources.
• Partner with internal cross-functional teams, including Market Access, Medical Affairs, and Case Management, to support the patient journey.
• Ensure all activities adhere to HIPAA privacy requirements, company policies, and federal/state regulations.

Requirements

• Doctorate, Master's, Bachelor's, Associate's, or High School diploma with relevant experience as specified in the job level requirements.
• Experience in patient services, access, and/or reimbursement.
• Ability to travel up to 50%, including occasional overnight and weekend commitments.

Preferred Qualifications

• Experience supporting buy-and-bill or infused pharmaceutical therapies.
• Knowledge of reimbursement processes including prior authorization, appeals, and denied claims management.
• Understanding of HIPAA guidelines and FDA regulatory requirements.
• Rare disease or orphan drug experience.
• Clinical background such as nursing or allied health.
• Strong analytical, problem-solving, and communication skills.

Benefits

• Comprehensive employee benefits package including medical, dental, vision, life, and disability insurance.
• Retirement and Savings Plan with generous company contributions.
• Discretionary annual bonus program or sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.

About the Company

Amgen is a global biotechnology leader dedicated to serving patients living with serious illnesses. Since 1980, we have pioneered advancements in oncology, inflammation, general medicine, and rare diseases to deliver innovative medicines that help people live longer, fuller, and happier lives.