Patient Access Liaison

Responsibilities

• Support patients, caregivers, and healthcare providers in navigating insurance coverage and reimbursement pathways for Amgen therapies.
• Serve as a resource for infused and specialty therapies, assisting with prior authorization requirements and denied claims.
• Educate physician offices and sites of care on therapy coverage pathways, coding, and billing practices.
• Develop relationships with patients and caregivers to assess needs and provide information on co-pay assistance and financial programs.
• Partner with internal teams including Market Access, Medical Affairs, and Case Management to support the patient journey.
• Investigate and resolve access challenges to prevent treatment delays or lapses.
• Maintain accurate documentation and adhere to HIPAA, FDA, and company compliance guidelines.

Requirements

• Doctorate, Master's, Bachelor's, Associate's, or High School diploma with relevant experience as specified in the job level.
• Experience in patient services, access, and/or reimbursement.
• Ability to travel up to 50%, including occasional overnight and weekend commitments.

Preferred Qualifications

• Experience supporting buy-and-bill or infused pharmaceutical therapies.
• Clinical background such as nursing or allied health.
• Rare disease or orphan drug experience.
• Deep understanding of reimbursement processes, including prior authorization, appeals, and denied claims management.
• Knowledge of HIPAA guidelines and FDA regulatory requirements.
• Proficiency in Microsoft Office, CRM, and AI-related systems.
• Strong analytical, problem-solving, and stakeholder engagement skills.

Benefits

• Comprehensive health and welfare plans, including medical, dental, and vision coverage.
• Retirement and Savings Plan with generous company contributions.
• Discretionary annual bonus program or sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.
• Flexible work models, including remote work arrangements where possible.

About the Company

Amgen is a global biotechnology leader dedicated to serving patients living with serious illnesses. Since 1980, we have pioneered advancements in Oncology, Inflammation, General Medicine, and Rare Disease. Our mission is to unlock the potential of biology to deliver innovative medicines that help people live longer, fuller, and happier lives.