Pathway of Hope Caseworker

Responsibilities

• Provide direct case management using the Pathway of Hope framework, including intake, assessment, goal planning, and follow-up.
• Maintain a caseload of 6-12 participants, helping them develop action plans to foster independence and break cycles of dependency.
• Coordinate with ministry units, community partners, and volunteers to provide holistic support to clients.
• Complete and maintain accurate client records, assessments, and daily statistics while ensuring strict confidentiality.
• Build rapport with at-risk and homeless populations and connect them to essential community resources and referral services.
• Conduct home visits and provide accompaniment services as required to support client progress.

Requirements

• Post-secondary degree or diploma in Social Work or a related Human Services field.
• Previous experience working in social services or mental health settings.
• Valid Driver's License and a clear Driver's Abstract (personal vehicle may be required).
• Current First Aid/CPR certification.
• Ability to pass a Criminal Record Check and Child Abuse Registry clearance.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong interpersonal, communication, and organizational skills.

Preferred Qualifications

• Minimum of 2 years of experience working with inner-city agencies and clients.
• Experience in program facilitation, administrative duties, and program development.
• Knowledge of substance abuse, crisis intervention, and money management/trusteeship programs.

About the Company

The Salvation Army is a faith- and values-based organization that has served people in need across Canada and Bermuda for over 130 years. We provide essential necessities such as food, clothing, and shelter, while supporting individuals facing unemployment, addiction, and family challenges. We are committed to a mission of hope, service, dignity, and stewardship, welcoming people from all backgrounds to join our purpose-driven team.