Partner Technical Architect

Responsibilities

• Support partner onboarding by providing in-depth technical guidance and resources
• Develop and deliver technical workshops and enablement programs for partners, focusing on platform architecture, implementation best practices, and AI capabilities
• Assist partners with complex technical implementations, providing hands-on support and troubleshooting expertise
• Offer specialized guidance on leveraging AI features and functionalities to maximize partner value
• Establish regular meeting cadences with assigned partners to provide direct support on open technical questions and issues
• Troubleshoot and resolve complex technical issues and escalations, ensuring timely and effective solutions
• Collaborate with internal engineering and support teams to address critical issues and implement long-term solutions
• Partner with Talkdesk PS to enhance technical documentation, best practices, implementation guides, and troubleshooting resources
• Gather and analyze partner feedback on product features and functionality for product management and engineering teams
• Stay up-to-date on product updates, new releases, and emerging technologies, particularly in the AI space
• Develop and deliver workshops to aid partners in scoping projects and developing Statements of Work (SOWs)
• Create and document implementation methodologies, including key touchpoints, artifacts, and escalation paths

About the Company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. The company has been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) and in the G2 Overall Grid Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, Talkdesk empowers its global team to build AI-first solutions that put empathy, trust, and transparency at the center of every interaction.