Partner Support Specialist

Responsibilities

• Serve as the primary point of contact for restaurant and merchant partners to ensure smooth operations
• Resolve partner issues quickly to maintain high service quality
• Manage multiple tasks and prioritize effectively across ticket queues and chat/phone channels
• Drive continuous improvement in the partner experience through proactive problem-solving

Requirements

• Minimum 1 year of experience in customer/partner support, account coordination, or operations
• Confident troubleshooting skills and a strong quality mindset
• Strong written and verbal communication skills in English
• Experience with ticketing systems (e.g., Zendesk, Freshdesk), CRM, and basic spreadsheets
• Ability to remain organized, detail-oriented, and calm under pressure
• Willingness to work shifts, including evenings, weekends, and local holidays on a rotation

Benefits

• Be part of a fast-paced, impact-driven environment
• Opportunity to grow into advanced support or quality-focused roles
• Work closely with cross-functional teams to improve partner experience

About the Company

Ana Ninja provides essential operational support and services to help merchants and restaurants thrive in a fast-paced market.