Partner Support Advisor

Responsibilities

• Act as the first point of contact for customers by resolving queries through phone, chat, and email
• Provide product and service information to educate customers and resolve issues
• Respond promptly to customer questions across multiple channels while meeting quality standards
• Act as a subject matter expert to partner with internal departments and achieve desired outcomes
• Diagnose technical problems at the customer end and identify appropriate solutions
• Exercise independent decision-making to resolve a wide variety of customer issues

Requirements

• 1+ years of experience in a related customer support or advisor position
• Excellent English and Arabic language skills
• Strong communication skills with the ability to interact clearly with internal and external customers
• Good composition and typing skills for accurate written responses
• Demonstrable conflict resolution and negotiation skills
• Ability to work in a fast-paced, multi-tasked, and high-energy environment

About the Company

Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing tech ecosystem. The platform connects millions of property seekers with thousands of real estate professionals every day, empowering users to make informed decisions.