Partner Service - Associate

Responsibilities

• Manage day-to-day services provided by Payroll Partners for assigned clients to ensure quality payroll delivery.
• Monitor and manage Payroll Partner performance in alignment with client contracts and service level agreements (SLAs).
• Act as the first point of escalation for both Payroll Partners and clients regarding service queries or incidents.
• Lead meetings with Payroll Partners and participate in Monthly Payroll Status Calls to present SLA results.
• Perform Root Cause Analysis for operational incidents and implement preventative measures.
• Support year-end activities, including payroll calendar creation, system setup, and statutory reporting.
• Maintain and update process documentation and client Solution Workbooks.
• Identify and address contract gaps and proactively highlight upsell opportunities.

Requirements

• 1–2 years of experience in Payroll, HR operations, or client-facing service roles.
• Experience working with multiple payrolls and HRIS systems.
• Proficiency in MS Office tools, specifically Excel, Word, and PowerPoint.
• Strong written and verbal communication skills with a track record of professional customer contact.
• Academic degree or a 3-year diploma in any stream.
• Ability to work in a fast-paced, global matrix environment and meet tight deadlines.
• Strong attention to detail and the ability to manage multiple tasks simultaneously.

Preferred Qualifications

• Experience administering Payroll or Benefits in an HR outsourcing or corporate environment.
• Knowledge of HRIS platforms such as Workday, SAP, or PeopleSoft.
• University degree in Accounting, Human Resources, or Business Administration.
• Proficiency in another European language.

Benefits

• Comprehensive health coverage and wellbeing programs.
• Paid leave, including vacation, sick, and parental leave.
• Retirement plans and various financial wellness supports.
• Continuous learning and professional development opportunities.

About the Company

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in over 180 countries, we design and deliver people-first solutions powered by cloud-based technology to help organizations grow and enable their workforces to perform at their best.