Partner Lead Liaison

Responsibilities

• Receive inbound calls, qualify sales opportunities, and assign them to the appropriate Merchant Sales Representative (MSR)
• Route incoming calls to the correct departments for non-sales related inquiries, such as account setup or hardware sales
• Track lead distribution via Google Docs to ensure equal distribution among the sales team
• Process and create new lead records within Salesforce following specific assignment instructions
• Maintain regular attendance and compliance with assigned schedules

Requirements

• Ability to communicate clearly and professionally with customers over the phone
• Strong logic, reasoning, and decision-making skills
• Outstanding customer service and teamwork abilities
• High attention to detail and the ability to maintain focus
• Ability to learn and identify various products and capabilities
• Ability to adapt quickly to changing technology and priorities
• 0-2 years of customer service experience

About the Company

Global Payments is a Fortune 500 company that empowers simple, fast, and secure payments for everyone. We have built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world, from ambitious startups to global enterprises. Our team of experts is dedicated to helping businesses grow with confidence through best-in-class payment technology.