Partner Account Manager DACH market

Responsibilities

• Act as the main point of contact for partners across the DACH region (Germany, Austria, Switzerland)
• Support partner onboarding, implementation, and client troubleshooting
• Manage partner and client requests including contracts, invoicing, and upsells/downsells
• Design, deliver, and manage training programs to ensure partners can effectively sell and support Factorial solutions
• Capture product insights from partners to collaborate with Product Managers on market-specific improvements
• Build long-term, trusted relationships to maximize partner retention and satisfaction
• Streamline partner support, ticketing processes, and training content via LMS

Requirements

• Fluent German (native or near-native) and proficient English
• 2+ years of experience in partner management, account management, or customer success
• Experience in SaaS or B2B environments is strongly preferred
• Strong relationship-building and communication skills across diverse stakeholders
• Proven problem-solving ability to navigate technical and operational challenges
• Detail-oriented and structured approach to handling contracts and processes
• Ability to thrive in a fast-paced, international scale-up environment

Benefits

• Private health insurance via Alan
• Wellhub membership for gyms, pools, and outdoor classes
• Expense management with Cobee
• Language classes and professional development
• Office perks including breakfast and organic fruit
• Food discounts with Nora
• Pet-friendly office environment

About the Company

Factorial is building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes. With over 1,500 employees globally, we are one of Europe’s fastest-growing SaaS companies, headquartered in Barcelona.