PACT Mentor

Responsibilities

• Provide comprehensive academic advisement to an assigned caseload of approximately 200 students
• Guide students in course selection, academic planning, and degree progression
• Monitor student progress and intervene proactively to address academic challenges
• Advocate for student success by connecting students with appropriate campus resources and support services
• Offer career exploration resources and guidance to help students identify meaningful career paths
• Collaborate with university departments to build strong student support networks and enhance retention

Requirements

• Bachelor's degree
• Demonstrated commitment to student success and advocacy
• Strong interpersonal and communication skills with the ability to build rapport with diverse populations
• Ability to provide exceptional customer service and student-centered support
• Strong organizational and time management abilities
• Proficiency with student information systems and Microsoft Office Suite

Preferred Qualifications

• 1-2 years of experience in academic advising, mentoring, student affairs, or a related field
• Experience working with first-generation, underrepresented, or non-traditional students
• Bilingual skills
• Familiarity with Higher Education technology platforms such as Banner, DegreeWorks, or Slate
• Knowledge of retention strategies and student success initiatives

Benefits

• High-quality health care plans
• Retirement benefits
• Tuition discounts
• Flexible spending options

About the Company

Mercy University is a dynamic, independent, coeducational university serving a highly diverse student body. As a federally designated Hispanic Serving Institution (HSI) and a Minority-Serving Institution, Mercy is committed to providing an inclusive learning environment that empowers students to transform their lives through high-quality, personalized education.