Overnight Manager

Responsibilities

• Provide on-call support to Customer Service Representatives (CSRs) during overnight hours
• Ensure all transactions comply with federal, state, and local regulations
• Enforce company policies regarding operations, security, and appearance
• Communicate information and issues between store management and CSRs
• Resolve customer complaints and support a strong service culture
• Approve checks within specified limits according to company policy
• Conduct video camera audits to support security
• Prepare required reports for Store and District Managers

Requirements

• 6+ months of PLS check cashing experience
• Minimum of one year of supervisory experience
• Previous customer service experience in financial services, banking, retail, or hospitality preferred
• Superior verbal and written communication skills
• Ability to work overnight shifts, weekends, and holidays
• Bilingual in English/Spanish is a plus

Benefits

• Medical, dental, and vision insurance
• 401k
• Vacation time
• Opportunities for advancement
• Ongoing training

About the Company

PLS is a leading retail provider of alternative financial services, operating over 200 financial service centers across 12 states. We provide consumers with convenient, transparent, and affordable financial products to help manage day-to-day needs.