Overnight Manager

Responsibilities

• Provide on-call support to Customer Service Representatives during overnight hours
• Ensure all transactions comply with federal, state, and local regulations
• Enforce company policies regarding operations, security, and appearance
• Communicate information and issues between store management and CSRs
• Support a strong customer service culture and resolve customer complaints
• Perform video camera audits to support security
• Prepare required reports for Store and District Managers
• Maintain a clean, safe, and organized store environment

Requirements

• 6+ months of PLS check cashing experience
• Minimum of one year of supervisory experience
• Previous customer service experience in financial services, retail, or hospitality preferred
• Ability to work overnight shifts, weekends, and holidays
• Superior verbal and written communication skills
• Exceptional attention to detail and multitasking abilities
• Bilingual in English and Spanish is a plus

Benefits

• Medical, dental, and vision insurance
• 401k
• Vacation time
• Opportunities for advancement
• Ongoing training

About the Company

PLS (People – Location – Service) is a leading retail provider of financial services with over 200 financial service centers across 12 states. We provide convenient and transparent financial products to help consumers manage their day-to-day needs.