Overnight Intake Specialist

About the Company

For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap-around support services for vulnerable homeless, runaway, and exploited youth. CHNY impacts the lives of over 1,500 young people aged 16-24 every year.

Responsibilities

• Cultivate a welcoming and loving environment while maintaining a high level of customer service
• Maintain consistent, up-to-date knowledge of CHNY's daily census and calculate census reports
• Greet youth in a friendly and welcoming manner
• Ensure newly-intake candidates meet the qualifications required for acceptance
• Verify the identity of all newly intake youth
• Ensure re-intake candidates have completed all requirements
• Guide youth through orientation to ensure a successful transition
• Ensure youth are aware of all 72-hour residency requirements
• Conduct intake assessment and document findings within ETO
• Escort youth to their assigned floor and act as a point of contact
• Issue and update welcoming packets
• Refer youth to alternative resources and leverage community resources
• Handle high call volumes and answer inquiries regarding programs and services
• Ensure all re-intake documentation is accessible and up to date

Requirements

• At least one year of work with at-risk youth
• High school diploma required
• Knowledge of Covenant House services

Preferred Qualifications

• BS/BA degree
• Bilingual skills
• Valid driver's license