Overnight Front Office Manager

Responsibilities

• Serve as the Manager on Duty during overnight hours, overseeing all hotel operations and ensuring a safe, secure, and exceptional guest experience
• Complete the nightly audit process accurately, including balancing room revenue, taxes, and credit card reconciliations
• Review and verify room rates, billing adjustments, refunds, and other financial transactions for compliance
• Generate, reconcile, and distribute daily financial, operational, and management reports
• Monitor and verify all system interfaces including PMS and POS
• Handle guest concerns, service recovery, and escalated issues with professionalism
• Conduct routine property inspections to ensure cleanliness, safety, and brand standards
• Respond to emergencies, safety incidents, and security matters
• Coordinate overnight communication with Engineering, Security, and Housekeeping
• Prepare comprehensive shift reports for the morning leadership team
• Ensure compliance with Hyatt policies, cash-handling procedures, and union contract provisions
• Assist with training, coaching, and developing overnight colleagues

Requirements

• Strong night audit, accounting, and cash-handling experience
• Ability to lead teams in a fast-paced environment
• Experience with PMS and POS systems
• Proficiency in resolving guest concerns and service recovery

Preferred Qualifications

• Prior experience working in a unionized property
• Understanding of collective bargaining agreements and labor practices