Outreach Coordinator

Responsibilities

• Serve as an integral member of the Operations team providing front-line support to job seekers
• Greet clients and manage the reception area to ensure a professional first impression
• Conduct client outreach and schedule appointments efficiently
• Assess job seeker needs and guide individuals through employment and career services
• Provide overviews of career center programs and direct job seekers to resources
• Deliver social service referrals based on individual needs
• Support job seekers in the resource room and encourage use of available tools
• Assist with outreach to individuals on the Unemployment Compensation Exhaustee list
• Screen and direct incoming calls professionally
• Maintain accurate referral logs and documentation

Requirements

• Bachelor’s degree or higher required
• Strong customer service background
• Excellent organizational, interpersonal, and communication skills
• Ability to multitask in a fast-paced environment
• Familiarity with job search websites, tools, and employment resources
• Ability to build connections in person and over the phone

About the Company

Equus Workforce Solutions is a leading provider of workforce development services in North America, focusing on the development, design, and delivery of demand-driven workforce solutions.