Outbound Customer Service Agent

Responsibilities

• Manage lead qualification by understanding customer needs and matching vehicles and accessories to their desires
• Handle and respond to lead-to-sales queries efficiently to ensure unimpeded sales processes
• Interact with stakeholders and third parties to resolve reported queries and issues quickly
• Track issues and perform necessary follow-ups to ensure complete and successful resolution
• Maintain high standards of data completeness and accuracy within designated systems
• Comply with inbound and outbound targets and contact KPIs
• Provide warm, sincere, and respectful communication that aligns with customer preferences
• Participate in team meetings to track performance, share information, and manage issues

Requirements

• Grade 12 certificate
• 2 years of Customer Service experience in a contact centre environment
• Full fluency in both written and verbal Portuguese

About the Company

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation. We serve more than 700 clients across 10 industries, including Banking, Healthcare, Insurance, and Travel. With a global presence across four continents, WNS combines deep domain excellence with AI-powered platforms to help businesses innovate, scale, and build resilience.