ORPOS Support

Responsibilities

• Provide L2 support for retail POS platforms, including ORPOS, JM POS, or similar Java-based systems
• Troubleshoot transaction synchronization and integration flows between registers, Back Office, and Central Office systems
• Manage and resolve issues related to sales, returns, and Start Of Day (SOD) / End Of Day (EOD) workflows
• Perform deep-dive log analysis and performance diagnostics using tools like Splunk, ELK, or Grafana
• Conduct data verification, transaction auditing, and reconciliation using SQL/PL-SQL
• Coordinate with store staff, vendors, and L3 engineering teams to resolve high-priority incidents
• Participate in a 24x7 on-call rotation to support global retail operations

Requirements

• 5+ years of L2 support experience specifically within a retail POS environment
• Hands-on experience debugging Java and Spring Boot applications, including interpreting stack traces
• Strong proficiency in SQL/PL-SQL for data analysis and reconciliation
• Proven experience troubleshooting REST APIs and JSON payloads
• Experience with log analysis tools such as Splunk, ELK-Kibana, or Grafana
• Proficiency in Linux environments and managing file transfers via FTP/SFTP
• Working knowledge of Docker and Kubernetes microservice deployments
• Willingness to work a 24x7 shift/on-call rotation

Preferred Qualifications

• Experience with POS hardware configuration (scanners, pin pads, and payment terminals)
• Familiarity with PCI-DSS security standards and secure payment handling
• Experience using ITSM tools like ServiceNow or Jira for incident management
• Ability to perform root-cause analysis (RCA) and identify recurring technical trends

About the Company

Landmark Group is a leading retail conglomerate, driving digital transformation and excellence across various retail sectors globally.