Organisational Change Manager

Responsibilities

• Lead end-to-end organisational change activities for a major BSS/OSS transformation program
• Develop and execute change management strategies, plans, and business readiness activities
• Conduct stakeholder impact assessments and manage change risks and mitigation plans
• Drive stakeholder engagement across both business and technology teams
• Develop communication, training, and adoption strategies to support successful implementation
• Facilitate workshops, leadership alignment sessions, and business engagement activities
• Partner closely with Program Managers, Delivery Leads, SMEs, and business stakeholders
• Support transition planning, operational readiness, and the embedding of new ways of working
• Track change adoption metrics and provide regular reporting to program leadership

Requirements

• Proven experience as an Organisational Change Manager on large-scale transformation programs
• Strong experience within the Telecommunications industry, ideally across BSS/OSS environments
• Demonstrated experience managing change for technology-enabled transformation initiatives
• Prosci, ADKAR, or other recognized change management certifications
• Excellent stakeholder management and communication skills
• Strong business readiness, communications, and training capability
• Ability to operate effectively within complex enterprise environments and fast-paced delivery settings

Preferred Qualifications

• Experience with CRM, Billing, Ordering, Provisioning, Network, or Customer Operations transformation programs

Benefits

• Paid parental leave and well-being initiatives
• Discounted health insurance and various product/service discounts
• Access to industry and partner training programs and an AI-driven learning platform
• Opportunities for meaningful work and continuous career development

About the Company

NCS Australia is a team of innovators and problem-solvers shaping the future. We partner with government and enterprise organisations across the APAC region to tackle complex challenges and deliver technology solutions that drive lasting impact.